Policies
Day of your appointment:
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I am so excited to see you! I do ask that you arrive 5-10 minutes early if we are meeting for the first time. I have a guest intake form that I will ask you to fill out so I can get to know you a little better. This form also has our re-do and future appointment cancellation policies explained and we will ask for your initials that you have read over them. Refusal may result in not completing your services until signed.
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Before you leave after your services, I will suggest when you should return. Pre-booking your next appointment will ensure that you will have the date and time that works best for your schedule​.
Cancellations:
I know how easy it is to forget an appointment you booked months ago so all appointments are sent a 72 hours confirmation in advance. Since the services are reserved for you personally, a cancellation fee will apply. Cancellations less than 48 hours in advance and no shows will result in a fee of 50% of service booked.
If you are more than 15 minutes late to the appointment, I will not be able to accommodate your service. Cancellations due to late arrival will result in a fee of $25.
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The cancellation policy allows me the time to inform my standby guests of any availability, as well as keeping my schedule filled, thus better serving everyone.
Service Guarantee and Refunds
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I do not offer any refund on services performed. Each appointment starts with a consultation and ends with a recap of all services performed. I will do my very best to set realistic expectations during the consultation and I ask clients to express any dissatisfaction at the end of the appointment during the recap. I understand sometimes a client needs time to adjust to a new color or cut. Client satisfaction is my number one priority and I happily accept requests for adjustments.
Clients have 7 days to request for an adjustment. If any adjustment will be an additional charge, I will communicate the full price before completing the adjustment. Please submit requests by emailing emilyerskine@eerskinebeauty.com